Refund
Refunds and cancellations
When fees for fund expense audit engagements may be refunded, reduced, or retained.
These terms apply to professional engagements for fund expense audits and related reviews described on this site. They do not cover physical goods, software subscriptions, or courses — we do not sell those.
Eligibility
Refunds are considered when we cancel an engagement for reasons within our control, or when you cancel before fieldwork begins under the conditions below. Once voucher testing has started, fees generally convert to charges for time incurred plus a wind-down amount stated in the engagement letter.
Timeframe to request
Write to info@cloud-computing.digital within 14 days of the event giving rise to the request (cancellation date, missed kick-off, or disputed invoice). Include the engagement reference and preferred refund method.
Full or partial refunds
- Full refund of deposit if you cancel in writing at least 10 business days before the agreed fieldwork start and we have not begun substantive document review.
- Partial refund if you cancel inside 10 business days: deposit minus administrative time already spent on planning and document setup (itemised).
- No refund of amounts for completed stages (for example a finished sampling plan or completed testing week).
Non-refundable items
Third-party costs agreed in advance (such as room hire for a closed trustee session, or certified translation) are non-refundable once ordered. Fixed fees for stages already delivered are non-refundable.
Deposits
A deposit (often 30% of the fixed fee) secures scheduling. It is applied to the final invoice. It is returned under the full-refund rules above when those conditions are met.
Rescheduling and no-shows
You may reschedule once without penalty if you give at least 5 business days’ notice. Later reschedules may incur a rebooking fee. If your team fails to provide agreed access on a scheduled fieldwork day without notice, that day may be charged as incurred.
Work already started
If testing has begun, we invoice for completed work and reasonable wind-down. Remaining prepaid amounts after that invoice may be refunded.
Process and timing
Approved refunds are processed within 21 business days to the original payment method where possible, or by bank transfer to a Hong Kong account you nominate. You will receive written confirmation of the amount.
How to contact us
Refund requests: info@cloud-computing.digital
Telephone: +852 2751 3333
Address: Skyline Tower, 39 Wang Kwong Road, Kowloon Bay